The Hilton London Metropole sets the standards for excellence when it comes to meetings and events. As the UK’s largest and London’s first genuine conference and meetings hotel, the Hilton London Metropole has maintained its world-leading reputation for over a decade.
The hotel hosts thousands of events each year, varying from small meetings to global conventions. Three to 3,000 can meet, two to 2,000 can eat, one to 1,000 can sleep – all under one roof, nestled in the heart of London.
Last year’s ‘Best Hotel for Meetings, Incentives, Conferences & Events in the UK’ the Hilton London Metropole has just been awarded the ‘Best Business Hotel – England 2011’ by Business Destination magazine. The hotel was recognised for achieving overall excellence in efficiency, quality of information available to clients and superior standards in accommodation and services.
“We are extremely proud to be recognised as the ‘Best Business Hotel” in England. The award is a testament to our dedication to continuously improve the services we offer our customers” said the hotel’s General Manager, Avner On.
So what is it exactly that puts the Hilton London Metropole a cut above the rest?
Clients are not numbers
At the Hilton London Metropole good old customer service is thriving, ensuring that clients are never made to feel like they are merely a number in the system.
The dedicated team take the time to get to know their clients to ensure they have a clear understanding of their objectives and know how their clients think and operate.
This personalised approach ensures every client’s unique needs are met, down to the smallest detail. For example, staff once noticed a client was not drinking the wine on offer at a conference. They asked the client if he liked the wine and discovered that he does not drink wine and prefers diet cola or beer. Since then, whenever the customer visits the hotel, the team ensures there is always a beer and diet cola in his room.
Purpose built for clients
The hotel was clearly built with meetings and conferences in mind and boasts a 4,100 square metre flexible and pillar free meeting space, bespoke catering packages and premium accommodation. The hotel even has its own private service road to allow buses to drop off and collect guests and for trucks to deliver and pick up goods for events. It also boasts a dedicated on-property audiovisual team and features all the extra trimmings to make for a successful event.
The Hilton London Metropole is constantly investing in new initiatives to provide clients with more first-class services and facilities. Recently the hotel invested £1.8m in a refurbishment of bedrooms and public areas in its West Wing. With the introduction of a new Double-Double category, rooms were given a modern twist with a contemporary design in fresh colours. New furniture, carpets, lighting and ultra-comfortable beds enhance now the guest experience.
Other investments have included a £2 m complete refurbishment in the hotel’s Deluxe rooms in the Tower building and a £500,000 project installing flat screen LCD TVs in all of the hotel’s bedrooms.
Location, location, location
When it comes to meetings and events, location is key. The Metropole is conveniently located just five minutes from London’s Oxford Street, Marble Arch and only 15 minutes by train from Heathrow – making it very accessible for people flying in from outside the UK. It can also be accessed via London’s Underground railway network and for those driving in from out of town, it is also just moments off the A40.
Local attractions, including the theatre district, Hyde Park and Harrods Knightsbridge provide event attendees with an abundance of things to do and see during their stay.
The Hilton brand
The final element that sets the Hilton London Metropole apart from its competitors is the quality and service synonymous with the Hilton brand. Hilton Hotels is the stylish, forward-thinking global leader of hospitality that welcomes guests in more countries than any other full-service hotel brand. By offering innovative products, services and amenities, Hilton enables travellers to be at their best 24/7, whether travelling for business or leisure.
Cindiana Murdymootoo; Director of Sales; tel: +44 (0) 7966 894 458; cindiana.murdymootoo@hilton.com; www.hiltonlondonmet.com
