Budget was founded in 1958 with just ten cars and set out to offer better value than the established airport car hire companies. They have a few more than ten cars now, but their focus on value and good, honest service hasn’t changed. Over those 50-odd years Budget has learned a lot about what customers want from a car rental company and has developed services for customers of all types, which has helped secure its place as one of the top three global car rental companies. Budget now has a network of more than 3,400 locations, including over 800 airport locations in 128 countries. It offers a wide range of cars, trucks and vans, so whatever your reason for renting and wherever your travels take you, Budget can help.
Dedicated products & services
As part of its flexible approach focus on service, Budget now operates several programmes which suit the different needs of its customers, whether booking as an individual, a small-to-medium sized business or large corporate business. These include:
Budget CorpRate:
A tailor-made service for larger companies renting cars regularly. The offering is simple – value for money with flexible rates, dedicated account managers and detailed management information. All designed to help you stay in control of your travel budget and get the best value for money.
Budget business connections:
BusinessConnections is a free, no contract, car rental loyalty scheme aimed exclusively at the UK’s small-to-medium-sized companies. It offers an attractive discount with no contract to sign and no minimum volume of rentals. Members of the scheme can also benefit from a discount on every rental in Europe, the Middle East and Africa, plus regular offers such as free car upgrade vouchers.
Budget knows that the last thing you want to do is wait in a queue after a long flight. That’s where the Fastbreak service makes a difference. It’s a priority service designed with frequent renters in mind and is available at all of our major international airport locations. Customers simply sign up for the service online and create a customer profile. Budget then securely store this information in our reservation system and use it to reduce the paperwork required at the rental counter.
Customer satisfaction
Budget understands that you have many choices when organising your travel plans and they are committed to increasing the number of customers who choose Budget time and again.
Budget’s Happy Customer programme has gathered feedback from over 60,000 customers and influenced the development of new products and website enhancements. For example the Budget website is now clearer about protection and insurance options. New processes have also been put in place to make the return of a vehicle simpler and faster. Customer feedback is used by senior management to identify trends and areas for improvement and this information is also sent to rental locations so that local managers and rental agents understand what their customers want.
Clear and simple
The world of car hire can be confusing, with a range of jargon which sometimes seems designed to make sure the customer doesn’t understand what they are buying. Do you know the difference between CDW and TP? Don’t worry if you don’t, why should you? The Budget website or staff at your pick-up location can explain what it means so that you know exactly what is included in your rental.
Modern vehicles
Budget offers a wide range of car and van models, with a choice of sizes and styles to suit your requirements and chosen destination. All of Budget’s vehicles are safety checked and cleaned before every rental, and its fleet is constantly renewed and updated, so you can rest assured that you will be driving away in a quality vehicle with the latest technology. Additional services available include child car seats, GPS satellite navigation, luggage racks and a range of other special equipment to make your journey easier and more enjoyable.
And it’s not just the cars with the latest technology; Budget has improved its car rental booking technology with the recent launch of its new mobile website and iPhone app. The website and the app are designed to be used on small screens but are big on features.
You can:
• Get a quote
• Book a car
• View or cancel an existing booking
• Send us a message
• View the terms and conditions for your chosen rental location
The mobile website is compatible with iPhone, iPod Touch and Android devices (using Android 2.3 or later) and the app is available at the app store for iPhone and iPod Touch.
With consumers increasingly wishing to book travel arrangements on the move, the mobile website and app allows you to make a new booking as well as manage an existing one wherever you might be and at any time of your chosing. It couldn’t be easier to book to your car hire with Budget.
For further information on Budget’s products and services, or to book a car for your next trip please visit www.budget-international.com or call our sales team directly on 01344 668 770
