Ghana in bloom

This four-star, superior first-class African-style hotel has 238 rooms including suites, premier rooms and chalets, and is delightfully landscaped over spacious grounds with extensive tropical gardens and lush vegetation. Only five minutes (two km) drive from Kotoka International Airport and 10 minute’s drive to the city centre, the hotel also offers a free airport shuttle service.

Rooms
The newly refurbished rooms offer luxury and comfort for every visitor. Each room has been meticulously decorated to the Golden Tulip standards. All rooms have key card access, wireless internet, mini bar, safe, free coffee & tea facilities, iron and ironing board, hair dryer, multi-channel TV, an accurate timed wake-up system and 24-hour room service.

Branche restaurant, bar & lounge
The new Branche Restaurant, Bar and Lounge offers excellent dining choices. The restaurant offers an extensive à la carte menu of continental and Ghanaian cuisine, in addition to a daily changing themed buffet.  With flexibility in food choice, the kitchen opens from 6:30am-10:00pm serving anything from breakfast and light snacks to full dinning. The Branche Bar also offers an extensive range of quality drinks and exotic cocktails prepared by experienced mixologists.

Business lounge & meeting rooms
Conduct your business in the relaxed setting of our business lounge. Browse at the Business Centre with coffee or tea and snacks or grab a quick snack to go. The staff at Golden Tulip Accra will take care of you in a personal and professional way.

The hotel’s meeting rooms have been redesigned to offer you an ideal venue for business meetings.  The fully air-conditioned rooms can accommodate meetings up to 100 people and cocktail receptions up to 300 people. Tailor-made residential packages are also available for residential meetings. Whatever the occasion, the professional team of Golden Tulip Accra will plan, organise and cater for your event to ensure a unique experience.

Leisure facilities
For relaxation, there are two flood-lit tennis courts, gym and beautiful swimming pool where you can enjoy a refreshing swim.  Daily live music at the poolside also provides entertainment through the evening.  In addition, there is the Millionaire’s Casino where you can try your luck at the roulette and varied slot machines. Other facilities include a Forex Bureau, car rental, hairdressing salon, shops, art gallery and travel centre for facilitating your travel plans.

Great benefits await guests of the hotel via the loyalty program ‘Flavours’.  Log on to www.flavours-benefits.com for more information.

Rest assured, staff at the Golden Tulip Accra will take care of your needs in a personal, hospitable and professional manner.

Liberation Road, P.O. Box 16033, Airport, Accra
Tel:  +233 302 213161; Fax:  +233 302 775361
E-mail: sales@goldentulipaccrahotel.com
www.goldentulipaccrahotel.com

All you need for exclusivity

Strategically located 15 minutes from Madrid’s vibrant city centre and only five minutes from Madrid Barajas International Airport and IFEMA International exhibition centre. You can enjoy the benefits of the complimentary shuttle service to and from the Airport and IFEMA.

Privatise the North Tower of the hotel with your corporate colours and logo, play around the spaces and make the most of your convention. Event space totalling 1700m2 is available for conferences, conventions meetings of all types. Fifteen meeting rooms are also equipped with the state-of-art technology, including instant translation systems, video conference equipment and Wi-Fi Internet.

Hilton Madrid Airport also offers  a flexible approach to Terms and Conditions for all events and best rates given for first time. The North Tower offers 151 spacious and contemporary Hilton Guest’s Rooms with floor-to-ceiling windows, working desk, electronic laptop safe, minibar, wireless connection, 32” flat screen TV, Hilton MP3 alarm clock and both tea and coffee making amenities. Personalised room keys and welcome amenities are also provided for the attendees of your meeting, and nothing is too much trouble to ensure your event is unforgettable and perfectly partners with your brand image.

Elevated living

Berlin is a city that never ceases to change and develop, combining history, culture, modern design and entertainment. Many streets and squares tell the tale of its unique, turbulent history. The city has over 170 museums packed with the world’s art treasures and fascinating historical exhibitions spanning the centuries. New creative centres arise continuously and many international designers are inspired by the dynamic and pluralistic lifestyle of the capital.

Berlin is entertainment – countless restaurants, nightclubs, musicals, vaudevilles, the Friedrichstadtpalast, Europe’s largest show theatre with its legendary high-step line of girls and breathtaking stage shows, plus many exciting smaller venues line the streets.

The city also increasingly grows in the international market and features many outstanding MICE venues. One is the Radisson Blu Hotel, a contemporary designed hotel in the historic city centre, between Alexanderplatz and Museum Island, with unique meeting and event facilities, stunning views of the capital.

The moment you enter the hotel your breath will be taken away by the amazing cylindrical aquarium – the AquaDom – that dominates the lobby. The largest of its kind in the world, it is home to a wide range of fish housed in one million litres of saltwater. The two-storey glass elevator inside the aquarium can be booked to entertain delegates and guests. This breathtaking exotic underwater spectacle gives delegates plenty of time to get up close to hundreds of exotic fish, as they ride up the 25 metres to reach the DomLounge.

The DomLounge is a unique event location on the top floor of the hotel with breathtaking views of the city including the TV tower, red town hall, Nikolai district and Berlin Cathedral. Two levels feature a function space of 1,400sq m, five function rooms and four foyers. In addition to this top venue the Radisson Blu Hotel features more meeting and event facilities on the ground floor, covering a space of 1,340sq m. A five-metre-high foyer flooded with natural daylight forms the centre of this meeting section. The 530sq m foyer is graced with a futuristic glass roof, which allows the outside to come in and invigorate delegates and guests with a burst of natural light. High-quality wood and fresh tones provide a pleasant atmosphere for the ten air-conditioned meeting rooms.

The 427 guest rooms including 22 suites combine timeless elegance with cutting edge comfort. The clear design in the puristic style, reflect urban trends whilst the dark wood and warm tones of the high-class furniture create a homely atmosphere. All rooms are equipped with flat screen TV, trouser press, laptop-size safe, air-conditioning and minibar.

Wireless-LAN and high-speed Internet access is included in the room rate. Culinary delights are served at restaurant Heat. With an open show kitchen, large terrace and wonderful view of the Berlin Cathedral it’s a great place to dine. There’s a huge range of dishes on offer from spicy dishes from the Tandoor oven to crispy pizzas from the Australian wood-fired oven. A lively gathering place is the Atrium Lobby Lounge & Bar, beneath the AquaDom. For fitness and relaxation the hotel provides a swimming pool with counter current system, two saunas, a steam bath, 24-hour fitness room as well as massage and beauty treatments.

Since January 2009 the hotel is awarded with the ISO 14001 certificate by the TÜV Rheinland Group for outstanding environmental management and the staff is trained by MPI (Meetings Professional International). Last year the Radisson Blu Hotel has been voted as among the Top 25 Hotels in Germany by reviewers on TripAdvisor for the Travellers’ Choice Award 2010. So if you’re looking for the spectacular in Berlin, look for the award winning Radisson Blu Hotel.

Contact details: Radisson Blu Hotel, Karl-Liebknecht-Strasse 3,
10178 Berlin, Germany; Tel.: +49 (0)30 23828-0, Fax: +49 (0)30 23828-10
E-mail: info.berlin@radissonblu.com, www.radissonblu.com/hotel-berlin,
facebook.com/RadissonBluHotelBerlin

Tomorrow today

“So, you’re calling from the future? Wow,” said my son excitedly as we shared a late-night phone call. In Kuwait, it was already Wednesday. Back in Britain, it was still Tuesday. I was indeed ‘in the future’. Will we ever quite get used to the idea of different time zones? My trip to the Middle East had begun with unexpected bout of jetlag: a short, sharp overnight flight from London left me dazed and dazzled in the bright morning sunshine of Kuwait City.

It was 6am in Kuwait, but it really did feel like 4am in the morning to me. (Or maybe even 3am, the fateful hour when F Scott Fitzgerald noted that things always seem at their worst). The more I told myself that I laugh in the face of jetlag, the more my head drooped and my eyes grew dim. My workaholic plans for a full day at the laptop had given way to a simple desire to get my head down on a soft pillow.

What a wuss. What a lightweight. What a victim to the mighty and mysterious power of world time. When I awoke in my hotel room, with that soft loamy evening light bathing Kuwait’s Liberation Tower, I began a hazy routine which might be familiar to some travellers. The hotel room clock said 6.10. But could it be trusted? Hotel clocks leave the factory with a default setting to display the wrong time. They are made to be inaccurate, to lull the unwary visitor into rushed breakfasts and missed appointments.

My watch read 18.05. But had I remembered to reset it on that bumpy flight east – Or was I still on London time? My Blackberry read 18.06. But these devices can automatically reset themselves, and so can laptops. The machines know what time it is, even when we don’t.

Turning on the TV, it was still hard to fathom the time. Trouble and trivia (the mainstays of global news channels) were happening all over the world – in darkness and in light.

Whatever the time zone, the 24-hour channels are always at the same pitch. They are always brashly In The Now, even when they are not In The Know. Finally, one of the better business news networks displayed a reliable time below the ticker streams on the bottom of the screen. 17.10 CET. Ten past five in the afternoon in Central Europe. Ten past six in Kuwait. Hallelujah at last.

Of course, things were simpler when each little city-state or island around the world had their own time. For centuries, people worked out the time from the rising and setting of the sun exactly where they were. If the town fifty miles away had a different time, it didn’t really matter.

If you were wealthy, you could check your sundial, to make sure you were early for your meeting with the local squire. Blackberries were something you picked and ate, not something you checked ten times a day.

Then came the railroads. In 1847, the first time zone was established, in order to keep the trains running on time. Most British rail passengers will tell you that 164 years later, the rail companies are still trying to be punctual, but not always succeeding.

The ancient connection with solar time – the exact local time, as seen on your sundial – was lost forever. The sun, whether beating down on Kuwait or a sleepy English suburb, was no longer our reference point. To make the world run on time, we had to swap the celestial for something more mundane, the aptly-named mean time.

From now on, mean time would dictate when we got up, went to school or work, worshipped, partied or slept.

Within a generation, hourly time zones had sliced their way longitudinally across the planet. Nepal was the last to fall into line with a standard time zone, offset from the Greenwich meridian, in 1986.

With an idiosyncratic and rugged sense of independence typical of its people, Nepal went for five hours and forty-five minutes ahead of Greenwich Mean Time. Time that, as they might have said in Nepalese.

And so, the whole world entered the era of the time zone. Travellers everywhere could glance at their watch, do the mental math and work out what time it was at home, while feeling oddly tired. But then, as you know, I don’t believe in jetlag and would never admit to suffering from it.

Hywel Jones is a television producer who has travelled the world with the BBC and ITV. He now runs the international broadcast and TV production company hi.tv

Sending the wrong signal

I don’t suppose there’s a remote chance of hotels taking any notice of this rant, but I’ll push a few buttons anyway and see if they tune in to my irritated telly vision. In the last four months I’ve stayed in hotels at variously, Heathrow Airport, Hong Kong, Hanoi, Dien Bien Phu, Hue, Da Nang, Hoi An, Ho Chi Minh City, Paris and Nabq Bay, Egypt. In each one the TV and remote control worked in different ways and trying to master them was a fast track to insanity.

Forget the English language as a guide. In half of them ON did not mean ‘on’ in the sense of you pressing the ON switch and the TV coming on. ON in fact meant nothing at all. Because for the ON switch to work, first of all the TV had to be switched on. What’s that you say? The ON switch is supposed to switch the TV on? No…not in seven of the hotels. There the vital ON switch was on the TV itself, hidden away in a sheer black plastic bit in the gloom. Only when that ON switch – which was not marked ON – or in fact anything, was switched on could you use the ON switch on the remote to….switch the TV on.

With me? No? I sympathise, that’s how I felt some nights in Vietnam in the early hours struggling to find light entertainment while trying to digest the appalling Vietnamese cuisine. (The Chinese have the best food in the world, cross the border and it’s the ubiquitous Pho noodle soup-with- everything. It’s pronounced furr by the way, which was pretty much the sound my stomach was making later.)

Back to the remotes. In the otherwise superb Saigon-Morin hotel in Hue pressing the lower button meant you went up through the channels. The higher switch, down through the channels. In Paris the apparent volume control moved the channels, and the channel surfer moved the volume. Still with me?

The apparently obvious buttons were one thing, but the mystery ones with no readily observable function were even more baffling. I stabbed one with a forefinger one night in Ho Chi Minh City in sheer frustration at not being able to get CNN. I retired to bed baffled and eventually came groggily awake in the middle of a dark night. (And when your room does not actually have a real window, but rather a cute but useless faux fenetre complete with redundant handles to not open it, dark is really dark.) A light played on my face and a man was speaking to me in a foreign language. It was clear someone had broken into my room and was about to rob and kill me.

I jumped up and tried to scream but managed only a hoarse gargling sound, to discover the TV on and Magnum PI grilling someone in dubbed Vietnamese. The mystery button was obviously a timer which had switched the TV on automatically at 3am.

Then there’s the thorny problem of the button for the, ahem, adult film channels. In Hong Kong you had to de-activate the film channel before you could access English TV and get the whole dreary 90 minutes of West Ham v Fulham, as I recall it. I don’t want to get prissy here, each to his own taste, but I don’t like porn. It’s bad enough being on your own in a foreign city without writhing naked bodies tormenting you. A panel appeared: “Would you would like to activate the Adult channel?” There was an arrow to move over Yes or No. I pressed No and the panel disappeared then popped up again, “Would like to activate the Adult channel?” Over and over. It was like a circle of hell with no exit. I called maintenance. After 30 minutes with a screwdriver they de-activated it and I got the West Ham/Fulham game.

In Da Nang the remote wouldn’t work at all. I tried every angle; on floor pointing upwards, standing on bed pointing downwards; even remote held sideways, upside down. Nothing.They sent an obliging chap to my room who walked up to the set, placed the remote an inch from the control panel and pressed. On came the TV. I dubbed it the non-remote, remote.

I easily solved the problem in Egypt where the usually humble remote resembled an iPhone. I took one look and handed it to my ten year old daughter who mastered it in seconds. Then I’d prod her, and she’d change the channel. Simple.

Where kings come to meet

The Sheraton Addis is located in the heart of the Ethiopian capital, and the hotel sits on a hilltop overlooking the city with plunging views of the National Palace. Mixing African refinement with modern accents, its unique design is the epitome of gracious living.

From glittering pools with enchanting underwater music to an indulgent menu of soothing massages at the hotel’s Aqua Club to gourmet restaurants with sophisticated options to dine and socialise, the Sheraton Addis delights all the senses.

The hotel offers 293 rooms in a range of accommodation including Club & Executive rooms and Classic, Junior and Executive Suites.  All rooms and suites are equipped with a Bose radio and music system and a 42″ flat screen television. Four telephone lines and a fax line with DID (direct inward dialing), along with High Speed Internet Access allow you to stay connected around the clock. For your comfort, a mini-bar and separate AC unit are also available in each room.

The bathroom is beautifully appointed with marble vanities and a combined shower and bathtub, a bidet, and a dressing table. Our signature Luxury Collection amenity line of custom-blended soaps, shampoos, and moisturizers is an invitation to indulgence. Additional thoughtful details include a salon-style hair dryer, plush slippers and terry cloth robe at your service.

At night time, sink into a king-size bed from our Luxury Collection featuring superior 250-thread cotton linen, down comforter and plump pillows.

Providing a bountiful array of flavours and aromas, the hotel offers a choice of eleven restaurant and lounge options that will seduce the most discerning palate with culinary delights from all around the world – from Italy’s Stagioni and India’s Shaheen, to France’s Les Arcades. Indulge in mouth-watering peppered mahi mahi on almond and ginger rice at Summerfields’ famed sushi bar or try Stagioni’s signature dessert; a to-die-for warm chocolate cake with liquid heart, served with soft vanilla ice cream. For lighter fare, visit the Fountain Court or Baywatch for poolside refreshment. In the mood for sophisticated entertainment? Classic cocktails and Ethiopian grand wines await at Stanley’s and The Officen Bar, while Gaslight, the city’s finest night spot, offers an electrifying atmosphere for dancing and celebrating in style.

Combining a splendid setting with the highest quality of service, the Sheraton Addis can turn any meeting or special event into a success, with over 1,500 square metres of sophisticated options.

Tradition is cleverly blended with innovation throughout spacious rooms and suites where technology and the highest level of service go hand-in-hand. The hotel provides nine meeting spaces of varying sizes and styles with state-of-the-art technology designed to meet all your professional requirements. In addition, the hotel’s sophistication makes it the ideal setting to hold your wedding celebrations and receive your guests with lavish refinement. Our experienced staff will make sure that it is a memorable day, from choosing the right venue to assisting you with the selection of the menu and party favors.

Often called the “African capital” for its historical, diplomatic and political role in the continent, Addis Ababa lies at the foot of Mount Entoto and rises over 3,000 metres in the mountains to the north.

The Sheraton Addis stands opposite the National Palace, formerly known as the Jubilee Palace, built to mark Emperor Haile Selassie’s Silver Jubilee in 1955. About seven kilometres away from Bole International Airport, the hotel’s central location provides easy access to the city’s commercial districts, the UNECA Headquarters, the United Nations Conference Center, the AU Headquarters, as well as to most business establishments and NGOs. Many of Ethiopia’s most renowned attractions are within easy reach. Our concierge desk will gladly arrange excursions to the ancient capital of Axum, the fabled rock churches of Lalibela, the Filwoha thermal baths, or the Merkato, one of the largest open-air markets in Africa. For golf aficionados, nine-hole and six-hole courses are located within a short drive of the hotel.

For additional information, please contact: reservations.addisethiopia@luxurycollection.com; tel: +251 11 517 1717; www.luxurycollection.com/addis

Latin liaisons

It is official; Brazil is one of the best countries in the world to host meetings. For the fourth year running, Brazil has retained its place in the top ten of the International Congress and Convention Association’s country rankings. The 2010 report ranks Brazil in ninth position globally and number two in the Latin – & North America region.

Brazilian cities also performed well, with São Paulo (SP) and Rio de Janeiro (RJ) retaining their second and third places in the regional rankings. Both cities were within the top 35 of the global list.

So what is it that sets Brazil apart as a potential meeting destination? The reasons are numerous: state-of-the-art technology; first class hotel infrastructure, superb food, entertainment and shopping. This is why, planners, organisers, investors, entrepreneurs, executives and clients are all finding great opportunities in Brazil. Meetings, corporate events, seminars, congresses, symposia, trade fairs and incentive tourism are all on the up – and as they often say in Brazil, ‘your business is our business.’

Added to this is decades of experience at servicing the MICE segment. Brazil has been in the international and event tourism business for quite some time. It is easy to understand why, with a potential market of more than 170 million people in predominantly urban and modern industrial areas, it represents a huge opportunity. Let’s take a look at some of the stand-out cities.

São Paulo
With São Paulo, São Paulo State, located in the southeast of Brazil, hosting around 75 percent of all the fairs and congresses that take place in the country, perhaps it’s no surprise that it’s known as the ‘Business Capital’. It is also the largest city in the country.

But it’s not just the city that has a lot to offer; the whole of the state of São Paulo is brimming with great restaurants, a lively night life and flourishing cultural pursuits. In fact, these attractions, together with a visit to the cost, often tempt business visitors to prolong their stay.

In São Paulo, food is important. Very important! It’s probably on a par with business. That’s why connoisseurs of dining out are never disappointed. From the ‘Botequim’ bars, to the most sophisticated restaurants in the Jardins district; from savoury snacks served over-the-counter, to the pasta served in the famous taverns; or the international à la carte menus, the cuisine of São Paulo reflects the city itself, varied, unprejudiced, and totally cosmopolitan.

A great place to base oneself is the Avenida Paulista. Home to around 30 percent of São Paulo’s financial district, the Avenue is a favorite place with the city’s residents. That’s why it is virtually impossible to visit São Paulo without walking along it.

Rio de Janeiro
Events organisers and their colleagues looking for a modern destination with a sophisticated infrastructure will find everything they need in Rio de Janeiro, Rio de Janeiro State, located in the southeast of Brazil. Aside from the famous beaches it is also the headquarters of major Brazilian companies. It also boasts the largest conglomerate of media and communications companies in South America. Furthermore as one of the largest centres of research and development in Brazil, it is also home to many universities and institutes.

Brasília
When it comes to events, Brasília, Federal District, is hard to beat. Located in the Midwest of Brazil and considered a world historical heritage by Unesco, it is, without doubt, a destination of excellence in the business and events market. Even the way the city is laid out, with many of the Conventions Centers being a mere ten-minute walk away from the city’s hotels, is highly convenient.

When it comes to hosting Congress and Fairs in this city it’s hard to know where to start. One highlight is Ulysses Guimarães Conventions Centre. This charming space is capable of hosting events of any size and has an auditorium that seats up to 7,000 people. As for bed space, a business visitor has over 27,000 to choose from.  National and international hotel chains are all represented in the city.

Foz do Iguaçu
Another city ranked was Foz do Iguaçu, Paraná State, located on the border between Brazil, Paraguay and Argentina. Together with Ciudad del Este and Puerto Iguazu, it is part of one of the largest cultural tourism hubs in South America. It is a destination full of delights, with a variety of natural and man-made attractions, an excellent choice of hotels, and a perfect infrastructure for events and conferences. If that wasn’t enough, the eighth wonder of the world is located in the municipal district of Foz do Iguaçu: the majestic Iguaçu Falls. There are 272 falls in total stretching up to 83m in height. The lively night life, with casinos, pubs and beer houses, make the region a fascinating place, with plenty of attractions for the business traveller.

Salvador

Next is Salvador, Bahia State, located in the northeast of Brazil, also highlighted in the rankings and now a hub for international tourists. Famous for its history, the legacy left by people from other continents, its cultural miscegenation, its religious syncretism and the hospitality of its people, the capital of Bahia attracts visitors from all corners of the globe.

The streets of the Historic Centre of Salvador, considered a historical world heritage by Unesco, take one back to the beginnings of Brazil’s history. The excellent tourist guides, who have in-depth knowledge of the local culture, explain how colonisation developed in what was the first city of Brazil. Until 1763, Salvador was the capital of the Portuguese Crown in the Americas, and was also the main port in the southern hemisphere up until the 18th century. Today, the city brims with people who are happy, creative and musical, heirs of the rich folklore and cultural manifestations that have taken place here. So much so, that the city is considered the cultural capital of Brazil. An inspirational place for the business traveller.

Florianópolis and other cities
Last but not least is Florianópolis, Santa Catarina State, also ranked, located in the south of Brazil. As well as a hub for information technology, it is a destination of natural beauty, with a wonderfully diverse coastline. For business folk who enjoy surfing, windsurfing, sailing or fishing, this is place to go for a few days of rest and relaxation.

Other cities recognised in the ICCA report were Belo Horizonte, Minas Gerais State, Porto Alegre, Rio Grande do Sul State, Recife, Pernambuco State, Curitiba, Paraná State and Natal, Rio Grande do Norte State, all of which have their own individual charms.

So, when planning a meeting, event or conference, does one really need to look further than Brazil? Probably not.

Capital idea

The Hilton London Metropole sets the standards for excellence when it comes to meetings and events. As the UK’s largest and London’s first genuine conference and meetings hotel, the Hilton London Metropole has maintained its world-leading reputation for over a decade.

The hotel hosts thousands of events each year, varying from small meetings to global conventions. Three to 3,000 can meet, two to 2,000 can eat, one to 1,000 can sleep – all under one roof, nestled in the heart of London.

Last year’s ‘Best Hotel for Meetings, Incentives, Conferences & Events in the UK’ the Hilton London Metropole has just been awarded the ‘Best Business Hotel – England 2011’ by Business Destination magazine. The hotel was recognised for achieving overall excellence in efficiency, quality of information available to clients and superior standards in accommodation and services.

“We are extremely proud to be recognised as the ‘Best Business Hotel” in England. The award is a testament to our dedication to continuously improve the services we offer our customers” said the hotel’s General Manager, Avner On.

So what is it exactly that puts the Hilton London Metropole a cut above the rest?

Clients are not numbers
At the Hilton London Metropole good old customer service is thriving, ensuring that clients are never made to feel like they are merely a number in the system.

The dedicated team take the time to get to know their clients to ensure they have a clear understanding of their objectives and know how their clients think and operate.

This personalised approach ensures every client’s unique needs are met, down to the smallest detail. For example, staff once noticed a client was not drinking the wine on offer at a conference. They asked the client if he liked the wine and discovered that he does not drink wine and prefers diet cola or beer. Since then, whenever the customer visits the hotel, the team ensures there is always a beer and diet cola in his room.

Purpose built for clients

The hotel was clearly built with meetings and conferences in mind and boasts a 4,100 square metre flexible and pillar free meeting space, bespoke catering packages and premium accommodation.  The hotel even has its own private service road to allow buses to drop off and collect guests and for trucks to deliver and pick up goods for events. It also boasts a dedicated on-property audiovisual team and features all the extra trimmings to make for a successful event.

The Hilton London Metropole is constantly investing in new initiatives to provide clients with more first-class services and facilities. Recently the hotel invested £1.8m in a refurbishment of bedrooms and public areas in its West Wing. With the introduction of a new Double-Double category, rooms were given a modern twist with a contemporary design in fresh colours. New furniture, carpets, lighting and ultra-comfortable beds enhance now the guest experience.

Other investments have included a £2 m complete refurbishment in the hotel’s Deluxe rooms in the Tower building and a £500,000 project installing flat screen LCD TVs in all of the hotel’s bedrooms.

Location, location, location
When it comes to meetings and events, location is key. The Metropole is conveniently located just five minutes from London’s Oxford Street, Marble Arch and only 15 minutes by train from Heathrow – making it very accessible for people flying in from outside the UK. It can also be accessed via London’s Underground railway network and for those driving in from out of town, it is also just moments off the A40.

Local attractions, including the theatre district, Hyde Park and Harrods Knightsbridge provide event attendees with an abundance of things to do and see during their stay.

The Hilton brand
The final element that sets the Hilton London Metropole apart from its competitors is the quality and service synonymous with the Hilton brand. Hilton Hotels is the stylish, forward-thinking global leader of hospitality that welcomes guests in more countries than any other full-service hotel brand. By offering innovative products, services and amenities, Hilton enables travellers to be at their best 24/7, whether travelling for business or leisure.

Cindiana Murdymootoo; Director of Sales; tel: +44 (0) 7966 894 458; cindiana.murdymootoo@hilton.com; www.hiltonlondonmet.com

Seeing double

Hotel Panorama by Rhombus – Your Personal View of Hong Kong
Superbly located in one of Hong Kong’s most popular shopping and business hubs, Hotel Panorama by Rhombus is the ‘One & Only One’ tallest triangular deluxe business hotel overlooking Victoria Harbour in Tsim Sha Tsui.

Awarded as one of the ‘Best Business Hotels in China’ at the China Hotel Forum for the third consecutive year running from 2008 to 2011, Hotel Panorama by Rhombus is quintessentially located near the trendiest shopping areas such as K11 Art Mall, iSQUARE, DFS Galleria and IMAX Theatre. It is also just a two minute walk from MTR East Tsim Sha Tsui Station, only a stop to MTR Hung Hom Station and five-minte drive  to Hong Kong China Ferry Terminal, which has convenient access to Macau and mainland China.

The contemporary designed guestrooms, including spacious suites, range in Silver to Gold and Club HarbourView to Executive Club HarbourView themes featuring floor-to-ceiling windows and breathtaking views of Victoria Harbour or the city. Club HarbourView Rooms, Executive Club HarbourView Rooms and Executive Club HarbourView Suites are fully endowed with personalised services tailored for business travellers, with all rooms offering breathtaking panoramic harbour views. Guestrooms feature customised amenities for that touch of luxury and benefits fit to meet the needs of the most discerning travellers. There is also private access to Executive Club HarbourView floors via the ‘Bullet Lift’. All Club Floor guests can enjoy special privileges and access to the Rhombus Club Executive Lounge located on the 39th floor.

Located on the lobby level is Café Express, an informal all-day restaurant, with other hotel facilities including Sky Garden, Rhombus Club Executive Lounge, Business Centre and Fitness Centre. In late 2011, there will be the launch of an exciting new restaurant located on the 38th floor featuring magnificent harbour views. With modern amenities and highly personalised service, Hotel Panorama by Rhombus is committed to excellence and exceeding guests’ expectations every time during their stay.

Hotel LKF by Rhombus – Sparkling Vibrance, Immaculate Style
With its dramatic décor and luxury design, Hotel LKF by Rhombus, a deluxe boutique hotel truly located in the heart of Lan Kwai Fong, Central has been delighting international jet-setters with its five-star personalised service and ultra-comfortable guestrooms.

A recent recipient of the ‘5 Stars Best Hotel Hong Kong’ award at the Asia Pacific Hotel Awards 2011, in addition to the ‘Best Boutique Hotel in Asia Pacific’ by Business Traveller (Asia-Pacific) Awards 2009 and ‘Best Boutique Hotel’ by the 20th TTG Asia Travel Awards 2009, Hotel LKF by Rhombus allows you to access all parts of Hong Kong via Mass Transit Railway (MTR), Airport Express, Buses, Taxis, Tram and Ferries, where Hong Kong’s trendiest area is abuzz with restaurants, bars, fashion boutiques, art galleries and antique shops.

Situated on the lobby level, Hotel LKF by Rhombus presents its brand new Fitness Centre and Business Centre, recently opened in May 2011. The Fitness Centre, complimentary to all hotel guests, features state-of-the-art equipment including shower facilities, and the Business Centre is equipped with a comprehensive range of business services for the discerning business travellers, both providing 24-hour service to guests. On the 29th and 30th floors of the hotel, with a sweeping view of the vibrant city skyline, and the sizzling energy of Hong Kong’s premier nightspots at your feet, is Azure Restaurant Slash Bar, acclaimed as one of the ‘Best Restaurants in HK’ by Asia Tatler 2008-2011 and ranked No. 7 in ‘The World’s 20 Best Sky Bars 2008’ by The Sunday Times, UK.

For more information, please contact
panorama@hotelpanorama.com.hk; www.hotelpanorama.com.hk; LKF@hotel-LKF.com.hk; www.hotel-LKF.com.hk

Jasmine in the air

The astonishing popular protests against Arab autocrats that have churned the region for three months are the authentic birth pangs of a new Middle East. Israel’s American-backed attempts to bomb Hezbollah and south Lebanon into submission in 2006 did not change the region, as Condoleezza Rice predicted it would. Nor did the US-led invasion of Iraq three years earlier, which former President George W Bush touted as introducing democracy to the Arab world, have much effect either.

The change now is coming from within – and from below.

Ordinary people taking to the streets swept away the presidents of Egypt and Tunisia. The leaders of Libya and Yemen are fighting for survival. Arab leaders almost everywhere else are trying to fend off real or potential challenges with a combination of repression and concessions.

“The rulers are running scared, with good reason – the people have terrified them,” said Rashid Khalidi, professor of Arab studies at Columbia University in New York. “The spectre of popular power haunts the dictators and monarchs.”

The region’s mostly Muslim citizens are at last proving they are no exception to the democratic trends that have transformed Eastern Europe, Latin America and much of Africa and Asia in recent decades. Live media coverage has thrust protests and violence in one Arab city into Arab homes everywhere. Witness accounts ping from cell phones to YouTube and Facebook.

The pro-democracy movement will successfully reshape the Arab world as powerfully as the ideologies of Arab nationalism, socialism, communism and political Islam in the last 150 years, argues Paul Salem, director of the Carnegie Endowment’s Middle East Centre in Beirut.

“It is a sea change,” he said. “The change is profound. It has hit people’s identities, their core. Islam is still the most powerful current, but this paradigm has in a way superseded and absorbed it, creating the democratic, pluralist, human rights value system as the dominant one.”

But ousting authoritarian rulers is one thing, installing stable systems of representative government quite another.

Three responses
Success will depend partly on how well elected governments handle the social problems and economic hardships which, along with a yearning for freedom and dignity, have fuelled unrest from Algeria to Oman. Some Arab rulers will ride out the storm – the monarchies seem slightly less vulnerable than the republics so far. The question, three months on from the first protests in Tunisia, is what happens next?

The answer will differ from country to country. Broadly speaking, Arab leaders have responded in three ways to the pent-up frustrations that have burst into street protests. Egypt’s Hosni Mubarak and Tunisia’s Zine al-Abidine Ben Ali bowed to people power, grudgingly stepping down after their generals withdrew support and showed them the door.

Others, most especially countries in the Gulf, have tried to pre-empt protests by offering bribes, often combined with promises of political reform. Finally, a few have resorted to naked force to cling to power.

Muammar Gaddafi, who has ruled Libya since 1969, and whose bloody crackdown on protests helped trigger an armed revolt, occupies the bloodiest end of the spectrum. But Saudi Arabia, Bahrain, Syria and Yemen have also un-gloved iron fists against protesters not content with economic reforms and handouts

In Yemen, President Ali Abdullah Saleh looks doomed as even his own clan has turned against him. But Saudi Arabia has made clear it will not tolerate dissent at home or serious challenges to Sunni rule in other Gulf countries, particularly in Shi’ite-majority Bahrain where Riyadh has sent 1,000 troops to help suppress the island’s worst unrest since the 1990s.

Violent change in societies already split on ethnic or sectarian lines is unlikely to foster democracy. In countries such as Bahrain, Libya, Sudan, Syria and Yemen, the future may be greater fragmentation much as in Lebanon and Iraq.

Alastair Lyon is special political correspondent for Reuters in the Middle East, also covering current affairs across Turkey, Pakistan and Afghanistan. He lives in Beirut.

Marriages of convenience

Some marry for love, some for money. When airlines cosy up and tie the knot, you know it’s all about the money. So will business travellers find it hard to join the celebrations and learn to love these newly-merged giants?

This thought came to me as I sat on a flight from Madrid to London, and politely asked the flight attendant for a cup of tea. I had booked the flight on the British Airways website, paying the full BA fare and, to be frank with you, felt that slight pang of disappointment when I realised it was operated by BA’s merger partner, Iberia.

The Iberia flight attendant seemed momentarily confused when I, a chunky middle-aged British bloke in T-shirt and jeans, eschewed the complimentary chilled cerveza in favour of a nice cup of tea. Surely my default choice would be something slightly stronger.
“Tea?” she checked. Yes, tea.

I was duly rewarded with a tea bag floating in a clear plastic glass full of tepid water. It looked like some kind of small brown sea creature dying in a specimen jar, and would probably have tasted like it too.

My request for hot water was not warmly received, but I did eventually get something which resembled what we have come to know and love as a cup of hot, refreshing Rosie Lee (though still in the clear plastic glass).

Now, I can keep this small cultural fissure in perspective. I really can. The job of airlines is to transport their passengers safely to their destinations, at reasonable cost. Fussy little details like Best Practice in Serving Beverages aren’t really that important, I’ll admit.            I concede too, that there is compelling a business case for the merger between BA and Iberia. The marriage of two flag-carriers is expected to save £350m a year. In the current market, that is the kind of money that can make or break an airline. This marriage is all about two big players cutting costs after some very tough years.

Bigger really is better in the airline world. There is little room for boutique operators in a business where the list price of a new Boeing 737 is $72m and the best price for jet fuel comes from hedging supplies years ahead.

Ever heard of Cambrian Airways? No, thought not. Cambrian was the first British airline to resume passenger flights after the Second World War, on the improbably short route between Cardiff and Bristol. By the mid-1960s, the airline was whisking planeloads of holidaymakers from the damp, valleys and towns of south Wales to the uplifting sunshine destinations of Palma, Valencia and Barcelona.

The cover shot for the 1972 Cambrian timetable was a deeply-tanned brunette wearing a yellow bikini. History records that the tin serving trays used by Cambrian’s hostesses were frequently damaged in defensive swipes against wayward Welsh rugby fans. It was a different era.

Within a decade, Cambrian had succumbed to the economics of the airline industry, and had been folded in the new British Airways Board, alongside BOAC, BEA and Northeast Airlines of Newcastle. The world was struggling with recession and airlines were losing millions. The options were consolidate or go out of business. Sounds familiar?

The Americans have set the pace in the latest round of mergers. The alliance of Continental and United created a group with more than 80,000 employees and projected revenues of around $30bn. The new branding will blend United’s name and Continental’s blue and gold logo. But creating one airline from two established operators with different cultures will be more of a challenge than simply changing the branding.

Continental has a deserved reputation for quality of service that United does not share. United has more than its fair share of labour-relation problems.

But substantial savings have already been identified. Continental pilots are apparently cleverer at figuring out the optimum amount of fuel for a journey, while still allowing enough to divert the plane if necessary. United, on the other hand, has a better record on auxiliary power usage, the device used to start up airline engines. Put those two bodies of knowledge together, and the new airline thinks it can save around $75m a year.

Hywel Jones is a television producer who has travelled the world with the BBC and ITV. He now runs the international broadcast and corporate TV production company hi.tv.

Insult to injury

The one thing we all dread when we’re travelling on business abroad is getting sick. Insurance or not it can be an incredibly gruelling experience.

I’ve been taken ill or been hurt in varying degrees in a few countries and believe me the treatment varies.

One episode started with a slip on a rain-slicked pavement in what they then called Leningrad (now St Petersburg) in the old Soviet Union. I stumbled and cannoned head first into a stone wall, blacked out for a second, then woke with a splitting headache and a severely bruised kneecap.

Three hours later the head was fine but the kneecap resembled a giant squishy purple grapefruit. I hobbled to reception and asked for a doctor. By midnight I’d given up waiting when there was a harsh rapping on my door. There stood a man in off-white coat flanked by two burly women resembling Rosa Kleb and her even uglier sister. All three looked like they’d come from the local butcher’s shop. Not a bad analogy as it turned out.

As I showed the local Doctor Dewhurst Zhivago my knee, without a flicker of emotion he jabbed his finger into the swelling purple mass.

I damn near became a new Sputnik in orbit and my expletives would have graced a Premier League ground. The accompanying nurses didn’t speak English but they recognised a four-letter word when they heard it. The Really Ugly One took my hand and smacked it – hard.

Ten minutes later I was in a creaking ambulance on my way to a hospital which looked like a set from War and Peace. Dim lights, packed wards, groaning patients, and every member of staff in dirty, unwashed grey smocks. They X-rayed me, and I had to bite my lip as they held the knee down at 90 degree angle from the rest of my body.

No one batted an eyelid at my pain. In the land of famine, purge and Panzer a broken kneecap (which is what it turned out to be) was neither here nor there. They wanted to hospitalise me. I said spasiba but nyet spasiba, to that. So they put a plaster cast on me from pelvis to ankle. I flew to Moscow the next day and within 48 hours the badly finished jagged cast was drawing blood from my ankle and groin. I went to a private clinic and paid to have the plaster ripped off. I was hairy and they hadn’t allowed for that. I think they heard my screams in Stalingrad, and now I know what women go through when they depilate.

I walked with an agonising click every time the knee bent or straightened. Back in Blighty the doc said the knee had set of its own accord and I’d have the raised bone spur to prove it for the rest of my life.

In New York, stricken with some mystery bowel ailment, I asked the hotel to urgently send a doctor. They warned it would cost a minimum $150. I didn’t care if it was $150,000, I was dying here. Eventually the phone rang – it was the doctor. He said he could only do a telephone diagnosis as the heavy traffic was stopping him getting across town. He recommended Maalox and asked for my credit card. I suggested he go forth and multiply.

When I came down with ‘flu in of all places, Rio, I was introduced to the highly unorthodox what I can only call the Copacabana Cure. As I shivered and sweated in my hotel bed, two concerned staff entered, discreetly dressed me in my bathing costume and a bath robe, and then led me down to the beach. Two weak to resist I let them plonk me in a beach chair belonging to one of those ramshackle bars that abound on the sands of the Copacabana.

They slathered Factor 50 all over me, whispered to the proprietor then left. As I sat there in 90 degree heat in my bathing suit, perspiring, bones aching, nose running like a tap, the café proprietor poured a series of potentially deadly but nonetheless attractive combinations of Night Nurse and 50 percent proof rum caiprinhas down my throat
For six hours I sunbathed, coughed, sneezed, drunkenly dozed, realised the girl from Ipanema was one beach down, and dreamed delirious dreams.

By sunset I felt a thousand times better and had the beginnings of a tan. If you have to get sick, do it in Rio.